Delivery Checklist

Before Accepting the Package

• Confirm the package is addressed to you (check name, address, and contact information).

• Verify the tracking number matches the one you received from the sender.

• Look for signs of damage to the outer packaging:

• Tears, dents, holes in the box, wet areas, tampered seals, broken tape, or missing security labels.

• Check for any unusual noises when moving the package (e.g., broken parts inside).

• If the package looks damaged, take photos immediately and note it on the Bill of Lading

• Decide whether to accept the delivery or refuse it (if the damage seems significant).

• If you decide to accept a damaged package you must write ‘Accepted Pending Further Inspection’ on the Bill of Lading

Upon Receiving the Package

• Take photos of all sides of the package before opening it.

• Check for any hidden damage to the package once the outer layer is removed.

• Use appropriate tools to open the package to avoid damaging the contents.

• Keep the packaging intact until you’ve fully verified the contents.

• Compare the received items against the order invoice:

• Verify product(s) name, model number, colour, and quantity.

• Confirm accessories and parts are included as per the order.

• Examine each item for physical damage or manufacturing defects:

• Scratches, dents, cracks, or broken parts.

• Functionality issues (if testing is possible).

• Check for proper labelling and tags (if applicable).

Report the Problem

• Document the issue thoroughly with photos and descriptions:

• Damaged items.

• Missing items.

• Incorrect items.

• Contact us at info@kalto.ca within 48 hours of receiving your order:
  Provide your:

• Contact Information

• Reference your order number and item(s)

• Provide details and photos of the issue

Important Delivery Information

The receipt or Bill of Lading is a legal contract. By signing it, you confirm that you’ve taken possession of the product. If there are any damages or issues, you must note them on the Bill of Lading at the time of delivery. Failing to do so might make you responsible for those damages. It’s crucial to document any problems so we can help arrange a replacement for your item.

Reporting Damages

• You have 48 hours to report any damages noted on the Bill of Lading to us at info@kalto.ca

• If you find damages after accepting the product, you also have 48 hours to report them.

• Even if you don’t plan to use your item right away, you must inspect it within this timeframe. Failing to do so could result in replacement costs.

Documentation

The more details we receive, the better we can assist. Please:

• Take clear photos of any damaged packaging or items at delivery or during inspection.

• Keep a copy of the Bill of Lading and any included paperwork.

• Do not throw away or dismantle the packaging or pallet. We may need the item re-packed for return shipping

Important Notice

Kalto is not responsible for any issues that arise after a product has been opened or installed. It is the customer's responsibility to carefully review and confirm that all invoiced and received items are correct prior to opening or installation. Any discrepancies, including incorrect items, must be reported to Kalto before the product is opened or installed in order to be eligible for resolution.

Shipment Types

Pallet Shipments

• Large items like vanities, bathtubs, or toilets are shipped on pallets and delivered curb-side only.

• The shipping company will drop the pallet at your driveway or loading dock but will not bring it inside.

Small Package Shipments

• Small items (e.g., faucets, sinks, shower systems) are delivered via standard shipping.

• You’ll receive a tracking number, but no delivery appointment will be arranged. If you miss the delivery, the carrier may leave a notification for pick-up at the nearest post office.