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Privacy policy

Privacy Policy
Effective Date: Dec. 13, 2024
Last Updated: Dec. 13, 2024

This Privacy Policy outlines how Kalto™ (the “Site,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information from visitors, customers, and users (collectively, “you”) of our website and services. By using our website and services, you agree to the terms described in this Privacy Policy. If you do not agree, please refrain from using the Site.

Personal Information We Collect

We collect personal information to enhance your shopping experience, process transactions, and improve our services. The information we collect falls into the following categories:

1. Information You Provide Directly

  • Contact Details: Name, email address, phone number, billing and shipping address.

  • Order Details: Payment information (e.g., credit/debit card numbers), order history, and account preferences.

  • Customer Support: Information shared when contacting us for assistance.

2. Information Collected Automatically

When you access our website, we collect data about your device and interactions with the Site, including:

  • Device Data: Browser type, IP address, time zone, and installed cookies.

  • Usage Data: Pages viewed, referral sources, and browsing behavior.

  • Technologies Used: 

  • Cookies: Small data files stored on your device.

  • Log Files: Records of activities like IP address and session timestamps.

  • Web Beacons/Tags: Tools to monitor browsing and marketing activity.

3. Information from Third Parties

We may receive additional data from service providers, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Analytics providers, such as Google Analytics

How We Use Your Information

Your information is used to:

  1. Process Transactions: Fulfilling orders, processing payments, shipping products, and managing returns or exchanges.

  2. Enhance User Experience: Improving the website’s functionality, personalizing content, and conducting analytics.

  3. Communicate: Sending order confirmations, updates, and marketing materials aligned with your preferences.

  4. Prevent Fraud: Monitoring for suspicious activity to protect against unauthorized access.

Sharing Your Information

We may share your information with:

  • Service Providers: To facilitate order fulfillment, analytics, IT management, payment processing, customer support, cloud storage, and marketing efforts (e.g., Shopify, Google Analytics).

  • Legal Compliance: To meet regulatory requirements or respond to lawful requests.

  • Business Transactions: During mergers, acquisitions, or restructuring, where data transfer may be necessary.

Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences.

  • Analyze site usage and improve performance.

  • Deliver targeted advertisements.

You can manage cookie settings through your browser. Note that disabling cookies may impact certain functionalities of the Site.

Behavioural Advertising

We may use your information for personalised advertising. You can opt out by visiting:

Your Rights

You have the right to:

  • Access: Request a copy of your personal data.

  • Correct: Update inaccurate information.

  • Delete: Request deletion of your data (subject to legal and operational requirements).

  • Withdraw Consent: Revoke your consent for specific uses of your information.

To exercise your rights, please contact us at info@kalto.ca.

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

International Data Transfers

Your data may be processed outside your home country, including in Canada and the United States, under legal safeguards to protect your information.

Children’s Privacy

Our Site is not intended for children under 13 years of age, and we do not knowingly collect their data. If you believe a child has provided personal information, contact us to request deletion.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Revisions will be posted on this page with the updated effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@kalto.ca.