Manufacturer Warranties

At Kalto, we proudly carry products from trusted brands that stand behind their quality. Below, you’ll find a summary of each manufacturer’s warranty policy to help you shop with confidence. For full warranty terms and claim procedures, please refer to the links provided.

• Warranty Coverage: 1-Year Limited Warranty on most lighting fixtures; 5 years on LED boards and drivers.
• What’s Covered: Defects in material or workmanship under normal residential use.
• What’s Not Covered: Improper installation, misuse, or unauthorized repairs.
• Warranty Link: Eurofase Warranty Information

How to Claim: Contact Eurofase directly or reach out to Kalto with your order info for assistance.

• Warranty Coverage:
  - 10-Year Limited Warranty on shower doors, tubs, and bases
  - 5 years on mirrors, vanities, accessories, and solid surface bases
  - 1 year for commercial installations.
• What’s Covered: Manufacturing defects under normal use.
• What’s Not Covered: Installation errors, improper maintenance, or harsh cleaning products.
• Warranty Link: Fleurco Warranty Information

How to Claim: Complete the warranty claim form on Fleurco’s website with photos and proof of purchase.

• Warranty Coverage: Most Invisia (by HealthCraft) products include either a Limited Lifetime Warranty or a 1-Year Warranty for the original purchaser, depending on the item.
• What’s Covered: Defects in materials and workmanship under normal residential use.
• What’s Not Covered: Misuse, accidental damage, alterations, normal wear and tear, wood materials and stains, or damage caused by corrosive or abrasive cleaners.
• Warranty Link: Invisia Warranty Details

How to Claim: Contact Invisia customer service with proof of purchase and product details, or reach out to Kalto for assistance.

• Warranty Coverage: Limited Lifetime Warranty on faucets and shower components; 1-Year Limited Warranty on furniture, vanities, toilets, and other products.
• What’s Covered: Defects in material and workmanship.
• What’s Not Covered: Installation errors or use of incompatible cleaning products.
• Warranty Link: KubeBath Warranty Policy

How to Claim: Submit a claim through their retailer or contact Kalto for help coordinating.

• Warranty Coverage: 1 to 5-Year Limited Warranty depending on the product type:
  - 5 years on LED mirrors and special finishes
  - 3 years on towel warmers
  - 2 years on decorative mirrors and certain bulbs
  - 1 year on most accessories and commercial use
• What’s Covered: Material and workmanship defects.
• What’s Not Covered: Electrical damage, misuse, or installation issues.
• Warranty Link: Laloo Warranty Policy

How to Claim: Fill out a claim request with proof of purchase and issue description.

• Warranty Coverage:
  Faucets: Limited Lifetime Warranty for residential use
  All Other Products: 1-Year Limited Warranty
• What’s Covered: Manufacturing defects in materials and workmanship under normal residential use. Pearl may provide replacement parts, credit, or a full replacement at its discretion.
• What’s Not Covered:
  - Commercial use of any product
  - Improper installation (must be done by a certified professional)
  - Normal wear and tear (e.g. scratches, staining, finish fading, acid/alkaline etching)
  - Damage caused by misuse, poor maintenance, or harsh cleaning products
  - Labour, removal, installation, or shipping costs
  - Products purchased before July 1, 2017
• Warranty Conditions:
  - Coverage begins from the invoice date
  - Valid only for the original purchaser and non-transferable
  - Proof of purchase is required for all claims
  - Returns must include a requisition form and RMA number
• Maintenance Requirement: Proper care and maintenance per Pearl’s guidelines is required to maintain coverage.
• Important Note: Warranty terms may vary slightly by product. Please visit the product’s page on Pearl’s website to confirm exact warranty details.
• Warranty Link: Pearl Warranty & Claim Form

How to Claim: Submit a claim via Pearl’s online form with proof of purchase and a detailed issue description. Kalto support is available to help if needed.

Warranty Coverage: Royal Bath and Marble products are backed by a 5-Year Limited Warranty in North America.

What’s Covered: Manufacturing defects in materials and workmanship under normal residential use, provided the product has been properly installed, maintained, and used in accordance with Royal Bath and Marble guidelines.

What’s Not Covered:

• Damage caused by improper installation, misuse, abuse, negligence, or accidents
• Damage resulting from improper handling or transportation after delivery
• Use of harsh or improper cleaning products
• Normal wear and tear over time
• Damage caused by unauthorized modifications or repairs
  

Warranty Conditions:

• Proof of purchase or original invoice is required for all warranty claims
  
• Warranty applies only to the original purchaser
  
• Royal Bath and Marble reserves the right to inspect products before approving warranty claims
  
• Eligible claims may qualify for repair or replacement depending on the nature of the defect
  

Repair Support: Complimentary repair kits are available free of charge, regardless of the cause of damage, to help extend the lifespan of the product.

Labour Coverage: If plumbing professionals are required for approved warranty repairs or replacements, associated labour costs may be covered by Royal Bath and Marble.

Maintenance Requirement: Proper care and maintenance are required to preserve warranty eligibility and maximize product longevity.

Important Note: Warranty terms may vary slightly by product. Please refer to the specific product page or contact Royal Bath and Marble for complete warranty details.

How to Claim: Customers must submit proof of purchase along with details and photos of the damaged product for warranty evaluation. Kalto can assist with the warranty claim process if needed.

• Warranty Coverage:
  - Limited Lifetime (20 years) on faucets, cartridges, drains, and sinks
  - 5-Year Limited Warranty on furniture, LED mirrors, and toilets
  - 1-Year Limited Warranty on toilet seats and commercial applications
• What’s Covered: Finish and function under normal residential use.
• What’s Not Covered: Damage from poor installation, misuse, or chemical exposure.
• Warranty Link: Rubi Warranty Policy

How to Claim: Contact a Rubi representative or Kalto with proof of purchase.

• Warranty Coverage: Limited Lifetime Warranty on all plumbing components and finishes.
• What’s Covered: Mechanical defects and finish durability.
• What’s Not Covered: Improper installation, use of abrasive cleaners, or negligence.
• Warranty Link: Tenzo Warranty Info

How to Claim: Reach out to Tenzo directly or contact Kalto to get assistance.

Warranty Coverage:
Wall Niches with Powder Paint, Mirror Finish, or Brushed Stainless Steel: 2-Year Limited Warranty
PVD Niches: 3-Year Limited Warranty

What’s Covered: Manufacturing defects in materials and workmanship at the time of purchase, provided the product has been installed and maintained as per ZVELT’s guidelines.

What’s Not Covered:
- Damage caused by accidents, Acts of God, or exposure to extreme temperatures
- Improper use, installation, abuse, or negligence
- Wear from harsh cleaning agents or chemically treated water (ferrous or alkaline)
- Labour, installation/removal, or shipping costs
- Returns without ZVELT’s prior authorization

• Warranty Conditions:
  - Proof of purchase is required
  - Warranty is non-transferable and valid only for the original purchaser
  - ZVELT may require on-site inspection before approving any claim
  - Replacements may be offered on a pro-rata basis based on the original selling price
• Maintenance Requirement: Proper care in line with the ZVELT Wall Niche Maintenance Guide is required for warranty eligibility.
• Important Note: Warranty terms may vary slightly by product. Please visit the product’s page on ZVELT’s website to confirm exact warranty details.
• Warranty Link: ZVELT Warranty

How to Claim: Submit proof of purchase and request authorization before returning any product. Kalto can assist in the claim process if needed.

At Kalto, we’re here to support you every step of the way.

All warranties are provided directly by the product manufacturers. While Kalto does not offer its own warranties, we’re always happy to help guide you through the process and connect you with the appropriate resources if you need assistance.

Please note: Warranty terms are subject to change at any time without notice. Kalto is not responsible for outdated or incorrect warranty information listed on our website or on manufacturer websites.